An Employee Assistance Program (EAP) is a confidential counselling service and work-based intervention program that is funded by employers for their employees. It is designed to support the well-being and growth of employees by providing preventative and proactive interventions for both workplace and personal problems.

For the organisation: EAP services can provide important safeguards that will ensure organisations have the tools and strategies to deal with issues that inevitably arise in workplaces. Having adequate responses and support have been shown to reduce work absences and increase employee productivity.

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For the employee: EAP counselling provides a space for employees to discuss and work through issues that are impacting on their well-being, work performance, safety, individual and workplace morale, as well as their mental health. Support is aimed at assisting employees to understand and clarify issues that are directly concerning them, exploring options to address those issues, and developing plans to deal with issues constructively.